How do I install Canny Notes?
It takes seconds:
1. On Chrome, Edge, Brave or Opera — open the Chrome Web Store and click Add to Chrome.
2. On Firefox — open Firefox Add-ons and click Add to Firefox.
The icon lands in your toolbar. No account needed to start.
Are my notes stored privately?
Yes. By default everything stays on your own device — nothing is sent anywhere. If you're Pro and switch on Cloud Sync, your notes, sticky notes, highlights and folder names are all scrambled with AES-256 encryption on your device before upload, so only you can read them.
What is the difference between Free and Pro?
Free: unlimited notes, sticky notes, highlights, folders and 10 AI credits a day — no account needed.
Pro ($2.99/mo, or $2.49/mo billed yearly): 1,000 AI credits a day, encrypted cloud sync across your devices, unlimited AI templates and priority support.
Can I cancel my Pro subscription anytime?
Anytime — no contracts. Open Profile & Settings → Subscriptions and click Manage, or cancel from your Lemon Squeezy account. You keep Pro until the period you already paid for ends.
The AI feature is not working — what do I do?
Try in order:
1. Make sure you're
signed in — AI needs an account.
2. Check your daily credits at the top of the Canny AI tab. At 0? They reset tomorrow, or upgrade to Pro for 1,000/day.
3. Refresh the page and retry.
Still stuck? Email
[email protected].
What happens to my data when I sign out?
Your notes stay safely on your device and come back when you sign in again. For privacy, your AI chat history is cleared on sign-out. Want a copy first? Use Settings → Backup → Export before signing out.
Is my account and data safe?
Yes. Accounts live on Supabase (enterprise-grade, SOC 2 infrastructure), your password is never stored as plain text, and AI conversations are never sold or used to train outside models. Pro cloud data is encrypted on your device before upload — we can't read it. You can review active sign-ins under Profile & Settings → Security.
How does Cloud Sync and Encryption work?
Turn on Cloud Sync (Pro) and your data is backed up so you can open it on any device or here in the dashboard. Everything — notes, sticky notes, highlights and folder names — is locked with AES-256 encryption on your device before it leaves, and only you hold the key. Our servers only ever see scrambled data.
How is my AI history used?
It's only used to make the assistant better at matching your writing style. You're in control: turn AI History off anytime in Profile & Settings → AI Settings, and it stops being synced or stored.
How do I use AI templates?
Open the Templates tab, pick a built-in template or click Create Template to make your own, then use it to generate emails, replies and more with one click. On Pro, your custom templates sync across devices.
Is Canny Notes available on Firefox?
Yes! Canny Notes now works on Firefox too, alongside Chrome, Edge, Brave and Opera. Get the Firefox version from Firefox Add-ons — same account, same notes.
Can I insert a note with the keyboard?
Yes, once you choose a key. We don't set one for you — a shortcut claimed at install can quietly break one you already use elsewhere. In Chrome open chrome://extensions/shortcuts (Firefox: Add-ons → gear → Manage Extension Shortcuts), find Canny Notes, and set a key for “Search your notes and insert one into the current field”. After that, click into any text box, press your key, type a few letters and hit Enter. There's also Alt+Shift+S for a new sticky note.
Can I use Canny Notes in my language?
Yes — Canny Notes speaks 9 languages: English, Русский, Deutsch, Español, Français, 日本語, 한국어, Português and 中文. It follows your browser automatically, or pick one under Settings → Language.